Attention Dell Customers : Windows 7 and Factory Restore

Once customers upgrade their OS from Win Vista to Win 7, their system restore will not work due to PBR corruption.

Refer: http://support.microsoft.com/kb/975321/

As a workaround we could try the following steps:

For 32-bit installs:

 Hit F8 on startup, select ‘Repair’

  1. Start a command prompt.
  2. Change to the D: drive.
  3. Set the path to ‘Path=d:\windows\system32
  4. Go to the d:\tools directory
  5. Run PCRestore
  6. Follow the prompts to restore the image.

 Same steps could be performed by WinRE by booting to OS media. If booting to the OS media doesn’t fix this issue, in addition to above commands you could also try ‘bootrec /RebuildBCD’ command.

 NOTE: Above steps have had some results in 32-Bit OS. Not quite sure if this would work on 64.Bit OS.

Advertisements

One thought on “Attention Dell Customers : Windows 7 and Factory Restore

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s