Dip Down …. Hoping to rise again


Two days have gone by and i have been left alone without a single sale. Calls are not pouring in and the minimal calls that come up to my extension either start whining about free support or transfer. Just today i was called by my manager who discussed about my performance in the last quarter and showed the stacks for t6he last 2 months. I had dipped from No2 to No 4 position in the December stack. The worst part is that i had to raise a refund this week for an issue that apparently seemed to a hardware fault. The only ray of hope is the Customer Experience STAR OF THE MONTH (You can see the pic above).  The other positive side would be that i should be eligible to apply for the next leap , i.e: Advanced Resolution Expert for the next IJP and have been rated as  a valued performer in my new role as a software resolution expert. Let’s hope for the best….


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